Candlecrown Court LLC (“we,” “us,” or “our”) operates the website https://rivercabin.us (the “Service”) and manages the River Cabin vacation rental property. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a stay with us, or interact with our property.
Please read this Privacy Policy carefully. By accessing our website, booking a stay, or submitting information through our site, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information about you in a variety of ways depending on how you interact with our website and property.
A. Personal Data & Booking Information
When you reserve a stay or interact with our site, you voluntarily provide us with personally identifiable information integrated through our property management platform, OwnerRez. This includes:
- Identification Data: Your name, email address, phone number, and billing address.
- Booking Details: Your requested dates, number of guests, and any special notes or accommodations.
- Mandatory Liability Waivers: Prior to your stay, guest liability waivers are securely collected and stored through our OwnerRez platform to satisfy our insurance requirements.
B. Financial Data
Payment processing is securely handled directly on our website via the OwnerRez WordPress plugin and its integrated third-party merchant payment gateway.
- We do not directly store or view your full credit card numbers or CVV codes on our servers.
- All financial transactions are encrypted and processed by our third-party payment processor in compliance with Payment Card Industry Data Security Standards (PCI-DSS).
C. Cookies, Analytics, and Marketing Pixels
We use cookies, web beacons, tracking pixels, and similar technologies to optimize our website operations and handle marketing. This includes:
- Analytics: Tools like Google Analytics to track visitor traffic, behavior, and site performance.
- Marketing Pixels: Tracking tools (such as the Meta/Facebook Pixel) to measure the effectiveness of our social media advertisements and deliver relevant marketing campaigns to previous visitors.
- Managing Cookies: You can adjust your internet browser settings to reject or delete cookies, though doing so may impact certain functionalities of our direct booking plugin.
D. Security Camera Surveillance
To protect our guests, our property, and to comply with insurance guidelines, we use Wyze exterior security cameras.
- Camera Locations: Surveillance is strictly limited to exterior areas, specifically positioned above property entrances and driveways.
- Strict Privacy Zones: There are no cameras inside the log cabin, nor are there cameras facing private relaxation areas like the hot tub or the immediate back deck space.
- Data Retention: Video footage is captured and stored on a limited, automated rolling loop (subject to standard Wyze manufacturer cloud/local defaults, typically up to 14 days) and is automatically overwritten unless required for a specific security review or insurance investigation.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to run our direct booking platform efficiently and ensure a safe stay. Specifically, your data is used to:
- Process, manage, log, and confirm your cabin reservations via OwnerRez.
- Securely process your rental payments.
- Collect and verify mandatory pre-stay liability waivers.
- Coordinate your check-in instructions, keyless entry codes, and share our local guidebook.
- Analyze website traffic and run targeted marketing campaigns to help nature lovers find our cabin.
- Monitor exterior property safety and investigate potential policy or security violations.
3. SHARING YOUR INFORMATION
We respect your privacy and do not sell, trade, rent, or lease your personal data to third parties for marketing purposes. We share your information only with essential service providers necessary to operate our business, including:
- OwnerRez: Our property management software that handles your booking profile, communication templates, and liability waivers.
- Our Payment Gateway: To securely authorize and capture transaction payments.
- Analytics & Ad Partners: Companies like Google and Meta to process website metrics and evaluate ad performance.
- Legal and Insurance Authorities: If strictly required by law, a court order, or to defend our legal rights, property safety, or the safety of our guests.
4. DATA SECURITY
We employ industry-standard administrative and technical security measures to safeguard your personal data. When you submit payment or personal info via our OwnerRez forms, that data is encrypted in transit. Please note, however, that no method of online transmission or digital storage is 100% secure, and we cannot guarantee absolute security.
5. CHILDREN’S PRIVACY
Our website and booking services are directed strictly toward adults looking to rent our vacation property. We do not knowingly market to or collect personal data from children under the age of 13.
6. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our technology, operational tools, or legal requirements. Any updates will be accompanied by a revised “Effective Date” at the top of this page.
7. CONTACT US
If you have questions, comments, or concerns regarding this Privacy Policy or your data, please contact the owners of Candlecrown Court LLC directly by utilizing the Contact Form on our website: